Engagement guidance

About this guidance

This guidance has been created by Thrive by Design as part of a wider set of activities and guidance in a Primary Care Toolkit, designed to support primary care colleagues. The toolkit helps you to gain a deeper understanding of how people experience your service and what might be done to make things equitable and more accessible for different people who use, or need to use, your service. 

Here you will find guidance to support activities that might include engaging with patients, members of the public, carers or others who may be in people’s support network. This guidance could be applied to other parts of health and social care outside of primary care.  

Please note: this guidance is not exhaustive and should be used alongside any organisational policies, procedures, guidance and training.